VIP X-PASS Membership Terms & Cancellation Policy

New Wave Car Wash

1. Agreement to the Terms

Customers may enroll online or at a New Wave Car Wash pay station. Before completing enrollment, customers are provided access to these Terms and recurring billing disclosures. By completing enrollment, you authorize recurring charges until canceled and agree to these Terms.

2. Membership Benefits

3. Microfiber Towel Exchange Policy

Eligible members receive one premium microfiber towel upon enrollment. The previously issued towel must be returned for exchange. Towels are intended only for paint, glass, and exterior vehicle surfaces. Towels used on wheels, tires, engines, greasy or heavily contaminated surfaces, or towels that are excessively damaged, permanently stained, altered, or unsuitable for reuse may be refused for exchange at New Wave Car Wash's discretion.

4. Membership Usage

Each membership is valid for one registered vehicle and license plate only. Membership includes one wash per calendar day. Unused washes do not accumulate, carry over, or have cash value. Memberships may not be shared, transferred, sold, or used on another vehicle without approval.

5. Billing & Pricing

Monthly memberships renew each month and annual memberships renew each year until canceled. Membership pricing, benefits, and promotional offers are subject to change upon advance notice as required by applicable law.

6. Promotional Pricing

Introductory or promotional pricing applies only for the advertised promotional period. Unless otherwise disclosed, the membership automatically renews at the regular recurring rate presented during enrollment until canceled.

7. Cancellation and No Refund Policy

VIP X-PASS memberships may be canceled at any time to stop future recurring charges.

To avoid your next renewal charge, New Wave Car Wash must receive your cancellation request at least forty-eight (48) hours before your next scheduled billing date.

Preferred Cancellation Method:

Alternative Method:

Customers should provide sufficient information to identify their membership, including their name, registered license plate, phone number, and email address associated with the account.

After your cancellation has been processed, an automated confirmation text message will be sent to the mobile phone number associated with your membership. If you do not receive a confirmation within a reasonable time, you should contact New Wave Car Wash before your next billing date to verify that your cancellation has been processed.

No Refunds or Proration

Cancellation prevents future renewals only and does not affect charges that have already been processed.

Membership fees are non-refundable and are not prorated. No refunds, credits, or partial-month reimbursements will be issued for:

Except where otherwise required by applicable law, all membership sales are final.

By enrolling, you acknowledge that cancellation stops future renewals only and does not entitle you to a refund or prorated credit for any current membership period.

8. Enrollment Confirmation

Online customers receive a welcome email. Onsite customers provide a mobile phone number, receive a printed receipt, and are automatically sent an enrollment confirmation text message linking to these Terms.

9. Membership Abuse

Switching or swapping license plates, sharing memberships, using multiple vehicles, providing false information, fraudulent activity, or attempting to bypass New Wave Car Wash systems is prohibited. If New Wave Car Wash determines, in its sole reasonable discretion, that a membership has been abused, misused, or obtained through fraudulent or unauthorized activity, the membership may be immediately suspended or canceled without refund.

10. Electronic Acceptance & Records

New Wave Car Wash retains electronic records of enrollment, including date and time, enrollment channel, accepted Terms version, pricing displayed, payment authorization, registered license plate, phone number, and transaction details.

11. Force Majeure & Temporary Closures

Temporary closures due to weather, maintenance, power outages, equipment failures, government actions, or circumstances beyond New Wave Car Wash's reasonable control do not automatically entitle members to refunds or extensions except where required by law.

12. Right to Refuse Service

New Wave Car Wash reserves the right to refuse service whenever a vehicle cannot be safely washed or a customer engages in unsafe, abusive, threatening, fraudulent, unlawful, or other materially improper conduct.

13. License Plate Recognition

Membership verification uses license plate recognition technology. Customers must maintain accurate license plate information. Temporary recognition failures may require alternate verification.

14. Vehicle Damage Reporting

Any alleged vehicle damage should be reported to on-site management before leaving the premises whenever reasonably possible to allow prompt inspection.

15. Failed Payments

If a payment cannot be processed, New Wave Car Wash may retry the charge, suspend membership benefits, request updated payment information, or terminate the membership.

16. Vehicle Restrictions

Use of the wash is subject to all posted safety instructions and Vehicle Restrictions published by New Wave Car Wash.

17. Privacy

Personal information is handled in accordance with the New Wave Car Wash Privacy Policy.

18. Governing Law

These Terms are governed by the laws of the State of Illinois.

19. Severability

If any provision is unenforceable, the remaining provisions remain in effect.

20. Entire Agreement

These Terms, checkout disclosures, membership selection, receipt, enrollment confirmation, Privacy Policy, promotional terms, and Vehicle Restrictions constitute the entire agreement.

21. Contact Information

New Wave Car Wash
9300 Kingery Hwy
Willowbrook, IL 60527
Phone: (630) 986-1950
Email: Hello@newwavecarwash.com