VIP X-PASS Terms of Use
By enrolling in the VIP X-PASS program, you agree to the following terms and conditions:
VIP Member Perks
As a VIP X-Pass member, you enjoy exclusive benefits, including:
- Unlimited Washes: Wash your car daily (once per day).
- Dedicated Member Lane: Save time with faster access.
- Microfiber Towel Service: Receive a microfiber towel at sign-up and swap it for a freshly refreshed towel during future visits. Towels are for the car body and windows only—using them on wheels may cause grease marks. Towels with marks that cannot be washed off are not eligible for exchange.
- Significant Savings: Your membership pays for itself in just 2 single washes! Washing twice a week is recommended to keep your vehicle in top condition, saving you $60 to $125 per month.
- Flexible Membership: No long terms contract. Notify us 48 hours prior to renewal.
We’re committed to enhancing your experience and keeping you driving clean and feeling amazing!
Membership Validity
Each VIP X-PASS membership is valid for a single vehicle only. The membership is tied to the vehicle’s license plate number and may not be transferred or swapped to another vehicle at any time.
Monthly and Annual Charges
- Monthly Membership: Your VIP X-PASS membership will be billed on a monthly basis, and the membership fee will be automatically charged to your provided payment method each month.
- Annual Membership: If you purchase an annual plan, your membership will be billed once per year, and the full annual fee will be automatically charged to your provided payment method.
Cancellation
To cancel your membership, please:
- Send an email to Hello@newwavecarwash.com,
- Call us at 630-986-1950, or
- Visit us in person at our office.
We are working on launching a membership portal to make managing your membership even easier. You will be notified as soon as it becomes available. Until then, please use the methods listed above for any cancellation requests.
No Refunds or Prorations
All membership fees are non-refundable, and there will be no proration for unused time or services, whether on a monthly or annual plan.
Text Message Consent
By signing up for the VIP X-PASS, you agree to receive text messages related to your membership, including renewal reminders and updates.
Liability is limited pursuant to the terms stated at https://newwavecarwash.com/vehicle-restrictions/, which may change without notice.
Membership Abuse
Any abuse of the VIP X-PASS membership, including but not limited to swapping license plates, fraudulent activity, or unauthorized use, will result in immediate cancellation of the membership. New Wave Car Wash reserves the right to cancel any membership at its discretion if abuse is detected.
Governing Law
These terms and conditions are governed by the laws of the State of Illinois. Any disputes or claims arising out of or in connection with this agreement shall be resolved in accordance with Illinois state law.
Privacy Policy
Your privacy is important to us. By signing up for the VIP X-PASS, you agree to our Privacy Policy, which outlines how we collect, use, and protect your personal information in compliance with applicable privacy laws in Illinois.
Limitations of Liability
To the fullest extent permitted by law, New Wave Car Wash will not be liable for any indirect, incidental, or consequential damages arising from your participation in the VIP X-PASS program, including but not limited to any issues with billing or service interruptions.
By joining the VIP X-PASS program, you acknowledge and accept these terms.